FAQ
Frequently asked questions
Everything an institute asks us before getting started.
Getting started
- How long until I am online?
- The virtual classroom is activated immediately after payment. The management platform is set up within 24 working hours; you are notified by email as soon as your access is ready.
- Do I need technical skills?
- No. You choose your plan, your name, your logo and your colours; we take care of hosting, updates and backups.
- Can I see a demo before paying?
- Yes: request a guided demo with a member of the team, in French, English or Arabic.
Brand and domain
- Will the site be in my name?
- Yes. Your students see your name, your logo, your colours and your address. Our brand appears nowhere in their experience.
- Can I use my own domain name?
- Yes. You get a subdomain automatically, and you can connect your domain (e.g. lessons.my-institute.com) by adding a DNS record; the HTTPS certificate is issued automatically.
Data and security
- Is my data separated from other institutes'?
- Strictly. Each institute has its own data space; no institute can see, list or guess another's data.
- What happens if I stop?
- Your access stays open until the end of the paid period. Then your data is kept and exportable; nothing is deleted without your request.
- Where is the data hosted?
- In Europe, with professional hosting providers, with daily backups.
Billing
- How is the price calculated?
- By plan and by student tier, monthly or yearly. The calculator on the Pricing page gives you the exact amount.
- Can I change plans?
- Anytime from your space: move to the bundle, change tier, monthly to yearly. Proration is calculated automatically.
- Which payment methods do you accept?
- Bank card, via Stripe. Invoices are available in your space and sent by email.
A question, a quote, a specific project: write to us, we reply within 24 working hours.
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